Customer services

You will find our Customer Service desks at key locations throughout WAFI.

From information about our stores and restaurants, to helping you to find that special Dubai gift or keeping you up-to-date on events and promotions at WAFI, our Customer Service staff will be delighted to assist you.

Gift vouchers

A WAFI gift voucher is the perfect gift for any occasion. Valid at all WAFI outlets, they can be purchased at our Customer Service desks.

For more information about vouchers denomination, please call Customer Service on +971 4 324 4555. Large corporate orders can be placed through the Marketing Department.

Getting around WAFI

Directories and signage are located throughout WAFI, as well as printed directories, to help guide you. You can also download our Store Map (PDF).

Wheel chairs are available on a complementary basis from our Customer Service desks.

Kids' services

Baby strollers are also available on a complementary basis from our Customer Service desks. For other children's services and entertainment visit our dedicated kids section.

Communications services

Wireless internet connection services: WAFI offers iZone WiFi hotspots at many of our cafes, allowing fast and reliable wireless internet connection.

Emirates Post box is located at main entrance near the ground parking area.

Public telephone booths are located at the Nile Mezzanine floor (near Red Crescent kiosk) and at the link to Raffles and the mall.

Financial services

Automatic teller machines (ATMs): Located in the ground and first level of the mall and also at Souk Khan Murjan.

Currency exchange and money transfer services: Available at Al Ansari Exchange, opposite the Segafredo Zanetti Espresso cafe on the ground floor.

Etisalat bill paying kiosk: enjoy the convenience of making your Etisalat bill payments via our dedicated kiosk, located on the first floor near The Square restaurant.

Police fine paying kiosk: pay your police fines at the police fine paying kiosk, also located near the ATMs on the first level near The Square restaurant.

Prayer rooms

Separate prayer rooms for ladies and gentlemen are located in Nile.

Lost property

Lost and found assistance is provided at our customer service desks. If you have misplaced an article at WAFI, please call Customer Service on +971 4 324 4555.


Ladies and gentlemen's restrooms are located in all areas.

Other services

A complimentary luggage service is available at WAFI's Customer Service desks during opening hours. Unfortunately shopping bags cannot be stored overnight.

Car wash services are available on all parking levels for a small fee. Request this service from the car cleaning staff in the car parks, or at a Customer Service desk.